Wednesday, October 7, 2009

Never Hurts To Call


A while back, my Topeak Micro Rocket CB handle separated. It looks like the sleeve became unglued from its base. I probably could have fixed it by super glueing it back on, but I decided to contact Topeak's customer service. After explaining what had happened to the pump, they offered to send me a replacement part. They even went further to tell me if that didn't fix the problem, they would send me a whole new one!

I recieved the replacement part and it worked like a charm! The pump is back in service. Thanks Topeak for great customer service!

1 comment:

Jack Ibagbaga (also known as) Batillog said...

+1 on Topeak's great service. I had a similar story but with a floor pump. They sent me the part with no charge. 2 thumbs up for Topeak.